Products
Industries
About Us
Resources
Log in
Book a Demo
Sign Up
Hi, How can we help?
We help businesses to grow quickly by accepting the payment methods.
View Categories
Support Center
Top Questions
Top Questions
Wallet Account Fee Schedule
Whitelist Wallet Address
How to reset your password
I have made a transaction without whitelisting my wallet address, what should I do?
I haven’t received One Time Password (OTP) via email
How do I complete online ID verification?
How do I upgrade my account to Tier 2?
How long will it take to verify my identity?
Why doesn’t my crypto show up in the deposit after being transferred to the dtcpay wallet account?
Why hasn’t my withdrawal arrived in the account?
What fiat currencies are supported by dtcpay?
What cryptos are supported by dtcpay?
Do I need to pay fees for deposits and withdrawals?
What is Source of Funds (SOF)?
What is Source of Wealth (SOW)?
What is Proof of Residency/Address
Documents are considered Valid Proof of Identity
Merchant - Payment Report
Merchant - Settlement Report
What is the Stored SGD value of my dtcpay's Wallet?
What is dtcpay’s official website?
